Toner Troubleshooting: New Cartridge Not Working

We know how frustrating it can be when you’ve gone to the effort of purchasing some new toner only to find out your new cartridge isn’t working. To help you out, we’ve listed some of the most common problems that arise with new cartridges, and how to fix them.

Have You Inserted Your Cartridge Correctly?

Sometimes your issue can be as simple as not inserting your cartridge correctly – listen out for a click when inserting your toner, and even give a slight pull on it to ensure it’s in place.

Is The Shipping Label Removed Correctly?

The shipping label prevents any ink from escaping your cartridge in transit, so before inserting your cartridge make sure all the packing material and the tab is fully removed.

Have You Performed A Cold Start?

Sometimes your printer will not read your new cartridge as it will still be processing the old one. In order to clear your memory perform a cold start to allow the new cartridge to be recognised.

How Long Have You Had Your Cartridge For?

Remember, toner does have a shelf-life, and when it nears the date it can dry up, or get moist and clump up. Make sure you rotate your large stores of toner so that you’re using the older ones first in order to avoid this problem.