We are now please to be fully suporting Big sur for sublimation printing , with no colour management issues and colours comparable to all previous versions on a mac

If your printer was not purchased in the uk / Europe then it will use different cartridges for the ciss - for it to work in your country you will need chipless firmware - read on 

What is chippless firmware?

Chippless firmware is a modified version of the software installed inside your printer that has been modified so it no longer monitors the chips or ink levels, this is uploaded to your printer and overwrites the current version of the software.

The benefits of chippless software are it gives the user the ability to put cartridges in the printer with no chips or the wrong chips , an example of use would be if you have intermittent issues with chips doing this would solve that as it no longer checks for chips.

An alternative scenario would be where you get the same printer in different countries but the chip / cartridges are different so you cannot buy a product from one country and put it in the same printer in a different country because the cartridges and chips are different andwould not be recognised.

Making the printer chippless would as an example allow the user to buy a ciss or refillable cartridges for the XP-4100 in the UK and install them in the US version of the same printer.

Using a chippless firmware will void your warranty 

Its as easy as this https://www.youtube.com/watch?v=OxljgwByvBk

Once uploaded you should not update your firmware from Epson, or it will overwrite the modified version and go back to how it was before with normal unmodified firmware, ink levels will no longer be monitored so manual checking will be required of the product you are using. 

If done in error, it can be recovered if you have saved your recovery code the software offers at time of modification.

Chipless firmware is offered here https://inkchip.net/

We are often asked by why we do not offer detailed technical support by phone - so here are our reasons.

We cannot see what you can

Many of our products require detailed technical support which often requires images and screen shots of the product setup, settings, images - without these we cannot see and understand the whole picture and offer an effective prompt solution

Sometimes with the settings you have - you might think they are right but may not be - we need to see images to find this out - it only takes 1 wrong thing to stop the product working  building up a complete picture of support helps us.

We do not record conversations and each time you ring you may get a different staff member who has no idea who you are or any previous history this may result in wrong advice being given.

Building up a complete picture of support over time helps understand and troubleshoot to give the best advice as we can see what has been done and tried before.

Building up a complete picture of support by email means any member of staff can read all the history and support you. 

Building up a complete picture of support helps us improve the quality of the products and level of service we provide.

EPSON Firmware Update

Epson have released a new firmware update, which will cause you printer to no longer recognise your continuous ink system and refillable cartridges. This is for any of the T29 cartridges, including the newer models that Epson have just released. We kindly ask for you to not update your printer firmware at the moment. We have no other solution for this now, but we will keep you updated. Please accept our sincere apologies for any inconvenience this may cause. If you have any further questions, please do not hesitate to contact us via email or LiveChat.

Models

• XP-235
• XP-245
• XP-247
• XP-332
• XP-335
• XP-342
• XP-345
• XP-432
• XP-435
• XP-442
• XP-445
• Plus, Epsons newer T29 models

CityInkExpress Distributor Program

CityInkExpress is one of the leading companies supplying sublimation printers, ink, and paper. We are looking for additional companies to distribute our sublimation products in countries outside of the UK. If you feel our products would be a good match for your business, and are already well-established in servicing the printing industry, please contact us for a full pricelist.

We pride ourselves on the support we off to customers, and have comprehensive support documents for our sublimation systems and cartridges, as well as video guides, but we recognise that customers want support in their own country, in their own language. By offering these products to customers, you can take advantage of a growing market throughout Europe, and we will help you to achieve this. You will also be best placed to offer quicker, cheaper shipping options to our existing customers in your region.

The nitty-gritty:

• Minimum initial order of £500
• Significant savings over retail price
• Dedicated distributor support for your business

If you are interested in becoming a distributor, please email us at admin@cityinkexpress.co.uk with some information about your company. We look forward to working with you in the future.

Our current distributors

• Reklamni Technologie - Czech Republic
• Creative Art - Norway
• Talent Creatif - France

If you hadn't already gathered by now, continuous ink supply systems or CISS systems are a speciality for us here at City Ink Express. With continuous ink supply you are saving an incredible amount of both time and money with your printing, without ever compromising on quality. Our CISS systems are extremely popular, but they can be fairly tricky to fit and install. We offer as many installation tutorial videos as we possibly can over on our YouTube channel, but of course with the extent amount of printer manufacturers and models we cater for it's extremely difficult to get a tutorial done for them all! 

This is where our CISS printer bundles come in handy: you can purchase a fantastic quality printer with a built in CISS system and have it delivered to your doorstep. This is fantastic value for money and requires zero effort apart from the click of a button your end - what could possibly better? We have found our CISS printer bundles an extremely attractive option for customers, which is why we thought we'd draw up a quick top 5 list to show you which printer bundles our customers tend to opt for to help you make your decision! 

If you need any help making your choice please don't hesitate to get in touch with us - we are always more than happy to help.

We're delighted to announce that we've recently joined the exciting world of Pinterest, and we can't quite believe we were missing out for so long! Here at City Ink Express we'd consider ourselves experts in all things printing - we offer low cost, high quality solutions for almost all of your printing needs. This means that we naturally have a keen interest in photography and beautiful images, as well as how to print them of course. We use Pinterest to pore over stunning works of photography, which we consequently pin to our specific boards and share on social media - but only if the image is truly special.

We believe our interest in photography provides us with another dimension to engage with our customers and social media followers, and we love sharing images we think are great and seeing which photography inspires others. Though we're fairly new to Pinterest, we're really excited about our new social media venture, and we're really enjoying exploring some of the stunning photography that's available through Pinterest. Here are 3 of our favourite Pinterest boards and some of the gorgeous images we've pinned ot them! Don't forget to give us a follow.

1. Inspiring Scenery

Our Inspiring Scenery board is home to this beautiful image, which simply took our breath away when we saw it. The mesmerising scenery and incredible colour scheme just stops you in your tracks - we simply had to pin and share it. This image got some great responses on our Google + page - it seems you guys love this image of West Virginia from Joseph Rossbach just as much as we do!

2. Beautiful Photography

This picture doesn't really need an explanation does it? It lives on our Beautiful Photography board for the simple reason that it is such a beautiful shot! It perfectly captures how big and powerful lions really are, you certainly wouldn't want to mess with the one pictured here would you?

3. Portraits of People

Portraits of people make up some of the most simple but effective photography ever. This shot by Rebecca Cygnus is truly magical. Though not strictly a portrait, it's an image of a person - but the setting and the pose is what really brings this picture to life. The colours and the beautiful reflection in the water are why we just had to pin this image to our Portraits of People board.