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cityinkexpress Ltd Terms and Conditions of Use
Under the EC Distance Selling Directive, you have the
right to cancel the contract for your purchase within 7 working days of
delivery. You do not need to give us any reason for cancelling your contract,
nor will you have to pay any penalty. You cannot cancel your contract if the
goods you have ordered are audio or video recording or computer software, and
you have taken these items out of the sealed packages in which they were
delivered to you.
To cancel a contract, write "Cancel Contract" on the back of the invoice.
Package the items securely and send them to us with the invoice within seven
working days following delivery. We request that you email us at sales@cityinkexpress.co.uk
to tell us that you are returning goods before you send them. 24 hours' advance
warning is required for returns. The return address is:
Cityinkexpress Ltd
11 The Leys
Little Eaton
Derby
DE21 5AR
We recommend that you use a recorded-delivery service. Note that you will be
responsible for the costs of returning the goods to us unless we delivered the
item to you in error. You should be aware that once we begin the delivery
process, you will not be able to cancel any contract you have with us for
services carried out by us (for example, postage and packing). When we receive
the goods with the notice of your cancellation of this order, we will refund the
relevant part of the purchase price for that item.
Once you have notified us that you are cancelling your contract, any relevant
sum debited to us from your credit card will be re-credited to your account as
soon as possible and in any event within 30 days of your order, provided that
the goods in question are returned by you and received by us in the condition
they were in when delivered to you. If you do not return the goods delivered to
you or do not pay the costs of delivery, we shall be entitled to deduct the
direct costs of recovering the goods from the amount to be re-credited to you
cityinkexpress Ltd Terms and Conditions
of Sale
Important Information About This Legal Contract
This Sale Agreement is a legal contract between the Customer and cityinkexpress Ltd.
The Customer accepts this Sale Agreement by making a purchase, placing an order,
or otherwise shopping on the Site. (References to "you" or "your"
shall relate to the Customer; references to "cityinkexpress Ltd" shall
relate to cityinkexpress Ltd and its affiliates.) The terms and conditions of this
Sale Agreement are subject to change without prior notice, except that the terms
and conditions posted on the Site at the time the Customer initially places
or modifies an order will govern the order in question.
Pricing and Information Disclaimer
All pricing subject to change. For all prices, products and offers, cityinkexpress Ltd
reserves the right to make adjustments due to changing market conditions, product
discontinuation, manufacturer price changes, errors in advertisements and other
extenuating circumstances. High volume bids are welcome!
While cityinkexpress Ltd uses reasonable efforts to include accurate and up-to-date
information on the Site, cityinkexpress Ltd makes no warranties or representations
as to the Site's accuracy. cityinkexpress Ltd assumes no liability or responsibility
for any errors or omissions in the content on the Site.
Orders; Payment Terms; Interest; Taxes
Orders are not binding upon cityinkexpress Ltd until accepted by cityinkexpress Ltd. Terms
of payment are within cityinkexpress Ltd's sole discretion. Invoices are due and
payable within the time period noted on the invoice, measured from the date
of the invoice. cityinkexpress Ltd may invoice parts of an order separately. Customer
agrees to pay interest on all past-due sums at the highest rate allowed by law.
The Customer is responsible for sales and all other taxes associated with the
order.
Freight Policy
Shipping and handling charges on all orders vary; contact your cityinkexpress Ltd
account manager for our most current and competitive rates, options and shipping
specials. For the Customer's protection, we ship only to the verified billing
address of the Customer's credit card. In some circumstances, international
shipping may be available. Call for details.
Return Policy
The following refund policy applies
to all products except those stating their own refund policy with the product
description:
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cityinkexpress Ltd offers a 30 days return
policy on selected items based on manufacturer return policies. For further
information not listed, please contact your cityinkexpress Ltd account manager.
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Please call 0845 5190474 or e-mail our Returns Department
at Sales@cityinkexpress.co.uk to obtain a Return Merchandise Authorization (RMA) number
before shipping your product. NO returns of any type will be accepted without
an RMA number and it has been clearly marked / labelled on the product
packaging prior to return. An RMA return link can be found on the main menu. |
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No goods will be accepted
back under any circumstances unless the customer has completed and RMA
request on this site. All products returned MUST: be 100 percent complete,
containing all items that were shipped with the product, including all
accessories. In The unlikely event you
have to return a product.
The continuous ink systems / cartridges Must also have all
plugs firmly inserted into the reservoir / cartridge, the cartridges must be
sealed within a bag to prevent leakage, all accessories must be in the
accessory bag they came in or an alternative bag. Failure to carry this out
may result in further damage to the product and will mean only a partial or
no refund will be processed. |
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Cityinkexpress LTD
accept no liability for any damages from using or installing this product, |
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You are responsible for shipping charges on returned
items; cityinkexpress Ltd will match your shipping method on your replacement
or exchange item(s). |
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cityinkexpress Ltd strongly recommends you fully insure
your return shipment in case it is lost or damaged and you use a carrier
that can provide you with proof of delivery for your protection. |
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If merchandise arrives damaged: it is best to
REFUSE it back to the carrier attempting delivery. If you accept the package
make sure it is noted on the carrier's delivery record in order for cityinkexpress Ltd
to file a damage claim. Save the merchandise AND the original box and packing
it arrived in, notify cityinkexpress Ltd immediately to arrange for a carrier
inspection and a pick up of damaged merchandise. If you do not notify cityinkexpress Ltd
of damaged goods within the first 7 days of arrival, our regular return
policy will override any claim of damage, and will fall under all current
manufacturer restrictions. Call 0845 5190474 or your cityinkexpress Ltd account manager
to arrange for carrier inspection and a pick up of damaged merchandise.
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DEFECTIVE returns can be returned directly to
cityinkexpress Ltd within 30 days from the invoice date, at cityinkexpress Ltd's
discretion for: credit, replacement, exchange or repair. |
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NON-DEFECTIVE returns can be accepted directly
by cityinkexpress Ltd within 30 days from the invoice date, at cityinkexpress Ltd's
discretion for: credit, exchange. All NON-DEFECTIVE returns are subject
to a 0.000 percent restocking fee. |
cityinkexpress Ltd reserves the right to authorize product returns beyond 30
days from the invoice date.
Original shipping charges are refunded on returned items. Customers
are responsible for all shipping charges back to cityinkexpress Ltd on returned items,
and cityinkexpress Ltd will pay the shipping charges on the replacement or exchange
item(s) going back.
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